Free exchanges for 90 days
Need a different size, colour or item? We’ll help you find the right one. You get one free exchange per order.
How to exchange an item
- Register your request within 90 days. Open the exchange portal and enter your order details and the item, size or colour you would like. You can also email us.
- Use the label we provide. Your first exchange is free with our label. Shipping you arrange yourself is reimbursed only by prior agreement.
- Pack the item securely and send it within 14 days of registering. Please include your order number and exchange request. Keep your proof of postage and tracking details.
- We check your return and send the agreed item. Exchanges are subject to availability. A replacement item is only reserved once we have specifically confirmed this.
Requirements for an exchange
- The item must be unused, unwashed, clean and undamaged.
- Accessories and the original product packaging must be included and in a saleable condition.
- Items sold as a single set, such as a five-pack of socks, must be exchanged as a complete set unless we agree otherwise.
- The offer covers one free exchange per order. Any further exchanges require a separate agreement on shipping.
What does a free exchange cover?
Return and replacement delivery
*For your first exchange, we pay for return shipping using our label and standard delivery of the replacement item to Denmark. For delivery to other countries, the exchange benefits stated at the time of purchase apply.
A different price
If you choose a more expensive item, you pay the difference before dispatch. If you choose a cheaper item, we refund the difference to your original payment method unless you expressly choose store credit.
If the item you want is out of stock
We will contact you to agree on another item or solution. After the statutory withdrawal period, an item being out of stock does not in itself entitle you to a refund unless specifically agreed.
When will the replacement arrive?
We dispatch the replacement after receiving and checking your return, once the new item has been agreed and any price difference has been paid. For in-stock items, transit usually takes 1–3 working days from dispatch unless stated otherwise.
Would you like a refund?
Choose returns, if you would like a refund under your statutory right of withdrawal. As a general rule, you must notify us within 14 days of receiving the item and then send it back within a further 14 days.
Downloading or using an exchange label does not waive an existing statutory right of withdrawal. A legally required refund will not be replaced with a gift card without your consent.
Our voluntary 90-day policy allows exchanges and does not in itself extend the right to a cash refund. If you subsequently exercise a valid right of withdrawal, you only pay return shipping if and to the extent lawfully agreed. We do not charge an additional penalty or administration fee.
Exchange questions
Can I exchange for a different product?
Can I exchange an item I have washed or used?
The portal is not working – what should I do?
What if I received the wrong item or it is faulty?
Do I need to return a gift?
Unsure about the size or colour?
Email us with your order number and what you would like to exchange it for. We will help you with the next steps.
The terms and promises that applied when you purchased still apply. Your statutory rights are unaffected.