Delivery & Returns
We have made it easy and clear to shop with us. Here you will find everything about delivery, free exchanges, returns and the most important conditions in one place.
then we usually ship the same day
Delivery
If you order before 14.00, we endeavor to send your order the same day. Orders placed after 14.00 is usually sent the next working day.
You usually receive your package within 1-2 business days.
Quick Dispatch
We ship from Copenhagen, so you can get your order home quickly.
Safe delivery
You receive tracking so you can follow the package all the way.
Free exchange
If you want a different size or style, we offer a free exchange the first time per order.
- Register your exchange in the portal.
- Return the original item and write what you want to exchange it for.
- We will send the new item as soon as your return is processed.
Important to know
- If you use the exchange label, but afterwards want a refund, the item cannot be returned for a refund.
- The free exchange only applies the first time per order.
- If you wish to exchange for a more expensive item, we will send a payment link for the difference.
- If the new item is cheaper, we will automatically issue a credit note to your email.
Returns
You have 14 days right of cancellation from the day you receive your package. Within this period, you can send the item back and get the money back, as long as the item has not been used.
Return step
- Register your return or contact us if you want to send it yourself.
- Pack the item securely.
- Return the parcel to the correct address, not to the parcel shop.
- Once we have received and approved your return, we will process the refund.
Unfortunately, we cannot take the item back if
Item is used
The product has obvious wear or appears used.
The surface is damaged
There are scratches, marks or other damage to the item.
It is packaged insecurely
The item is not protected properly during the return.
The deadline has been exceeded
The 14 day right of return has been exceeded.
Frequently Asked Questions
What if I want to exchange for a more expensive item?
What if the item I want instead is cheaper?
What happens if I refuse receipt or do not collect my package?
Can I send returns without your portal?
Who is responsible for the return package en route?
Questions?
We are always happy to help you further. Contact us if you have any doubts about delivery, exchange or return, and we will guide you as best as possible.